Packing, Shipping & Returns
Refunds, Returns & Exchanges
In the unlikely event that your item arrives damaged we would ask that you contact us and attach a picture of the damaged item together with the packaging in order that we can make an insurance claim with the Carrier. If you feel that your item has been misrepresented or not as described we can accept a return. We cannot refund postage costs. Please repackage in the original packaging and return to us using a recorded trackable mail service. We reserve the right to issue a replacement if available, failing which a refund. Please contact us before returning any item. Where your item forms part of a set we reserve the right to replace on a pro rata basis. Lost items: Where an item is undelivered and deemed “missing” ie, the carrier has failed to deliver, we will initiate a claim with said carrier on your behalf supplying all supporting documentary evidence. Once the claim has been settled in your favour we will refund you the full settlement through the original payment method used at the time of purchase.
100% Success Rate in Posting UK & Overseas. We have been posting parcels worldwide for over 15 years. All our items are properly packaged and secured to ensure they arrive with you safely and in perfect condition. We will post within 3-5 working days, sooner if we can. Please let us know if your order is urgent and we can Prioritise delivery for you. Overseas buyers - we recommend purchasing our Tracking Upgrade as this will enable you to follow your parcel at each stage of delivery.
All parcels are covered for Standard Insurance. In the event of a claim for a missing parcel the standard maximum sum insured will apply - (variations depend upon the selected carrier). Additional insurance must be requested/paid for prior to dispatch.
Overseas buyers are responsible for any Import Customs Dues/Liabilities/Documents in their home country.